BS
Busisiwe S
1 reviews | Active since Dec 2015
01 Sept 2016, 16:12
Sim Swop
<p>I am a loyal custmer to your network for some time now.</p> <p> </p> <p>I lost my phone about a week ago and went to cell c midrand the boulders mall and bought a sim card and could not do the sim swop as I did not have my proofe of address.</p> <p>I called the cell c call centre and the agent told me they cannot assist me as I cannot remember the last contact number I dialed and the date of my last airtime purchase and how it was done.</p> <p>I am not a diary to keep track of all this detalis as I also worked and have allot to do.</p> <p>I went back to the same branch where I bought the sim card as I was told by the agent and now they do not want to assist me with this same sim I bought from them the day before and want to throw it in the dust bin and must pay for a nother one of R10.00. To me this is madness and a waste of money and time.</p> <p>Must I then rather go to another network where I will have less ****.</p>
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Replies (4)0
Replies (4)
Cell C's replyOfficial
02 Sept 2016, 07:27We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | PN
Best regards,
Cell C's reply02 Sept 2016, 07:27
Official
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | PN
Best regards,
Cell C's replyOfficial
05 Sept 2016, 10:11Nelly could not get hold of you on your contact numbers. However she sent an email advising you of this and requested for an alternative number where she can get hold you and assist.
Please respond to her email and she will gladly assist.
Regards
Cell C | PN
Best regards,
Cell C's reply05 Sept 2016, 10:11
Official
Nelly could not get hold of you on your contact numbers. However she sent an email advising you of this and requested for an alternative number where she can get hold you and assist.
Please respond to her email and she will gladly assist.
Regards
Cell C | PN
Best regards,
BS
Busisiwe S's updateReviewer Update
05 Sept 2016, 16:54good day,
I have been waiting for a call from you. I did receive the email and was able to send back an alternative number I should be contacted on. its now been more than 2 weeks I have not been able to use the number. and that is the number I have been using for more than 6 years. the frustration is i cant be in contact with anyone ,even do any transections, my cellphone banking, everything is connected to that number . i am frustrated. hence I wrote to HelloPeter. however I seem to be ignored, only a nice respond that I will be gladly assisted. however no one is getting back to me.
BS
Busisiwe S's update05 Sept 2016, 16:54
Reviewer Update
good day,
I have been waiting for a call from you. I did receive the email and was able to send back an alternative number I should be contacted on. its now been more than 2 weeks I have not been able to use the number. and that is the number I have been using for more than 6 years. the frustration is i cant be in contact with anyone ,even do any transections, my cellphone banking, everything is connected to that number . i am frustrated. hence I wrote to HelloPeter. however I seem to be ignored, only a nice respond that I will be gladly assisted. however no one is getting back to me.
Cell C's replyOfficial
06 Sept 2016, 12:03Nelly could not reach you on the alternative number that you provided on the email and on the number on your complaint.
You are not ignored at all but you are not reachable on your contact numbers.
Why don't you rather provide a suitable time for the consultant to contact you and assist.
Regards
Cell C | PN
Best regards,
Cell C's reply06 Sept 2016, 12:03
Official
Nelly could not reach you on the alternative number that you provided on the email and on the number on your complaint.
You are not ignored at all but you are not reachable on your contact numbers.
Why don't you rather provide a suitable time for the consultant to contact you and assist.
Regards
Cell C | PN
Best regards,