Sim swop

Hi called cellc yesterday 12.11.15 at 13.45 to request a sim swop and I was told that the sim swop departmt will contact me in 4 hours. today is the 13.11.15 @ 14.12 and nobody has returned my call. since 4 pm yesterday I have been calling customer services numerously they continue to log my request with not one response from the sim swop department.<br> <br> it is becoming tiresome as I am using my company cell to call the department each time to check when I can expect a call. so finally I spoken to a lady at customer services who obliged to conduct my sim swop only to go through a list of questions and then be told I failed the security list of questions. these questions are not to verify your account but questions about your past and present. the lady could not speak proper English and as far as I am concerned I answered correctly. she however could speak properly. I had to constantly ask her to repeat herself and I am sure you filled in the incorrect answers. she was also rude and refused to assist me any further. resulting in future inconvenience on my side.<br> <br> what pathetic service, I hate being a cell c customer right now.