Sim swop

I lost my sim card over the wknd.Went into cell C the Glen yesterday to do a sim swop. Filled out a document, the consultant (unfortunately i didn't get her name) had my new sim ready, but first i had to answer some questions. I failed the 1st round, she gave me a 2nd chance, which i failed again. The questions asked were things from 7-10 yrs ago! So she tells me im now blocked, meaning she can't do my sim swop and that i could try again in 24 hrs. I was left another day without a phone. I was angry and decided to get another sim from a different service provider. I decided to then cancel my Cell C contract and went to do that today. Whilst on the phone cancelling, Lionel was on another phone to unblock the credit check so i could do it again. ..it only took 10 min.He convinced me to try again (as i would've been billed 2 debit orders and not had any connection until Oct.) so he asked me the questions and i passed....voila i have a new sim. The lady who was so unhelpful yesterday couldn't even been bothered to assist. Lionel was so helpful i will stay with cell C on a prepaid basis though due to lack of service received yesterday. Thk u Lionel & kurtley for always assisting