Sim swap versus sim port...assistant manager couldn’t distinguish the two

Cell C Birch Acres mall assistant manager would agree that customer service plays a key role in a company's growth and development if she is well trained. However, how the organization chooses to approach their customer service can significantly vary for each industry. There's no one-size-fits-all blueprint for delivering excellent customer service and sometimes brands fall short when trying to improve their customer's experience.

What an *********** behavior from an assistant manager, she insisted that her colleagues should at least assist me and explain to me that to perform a port I have to know the last dialed numbers....really does porting a sim card and swapping it sound the same?It is such communities where you find customers being mistreated because they’re ought not to understand or seen as illiterates and these class of individuals brings your brands down including the overall management in the store.They could be seen laughing at customers while there’s influx of customers in queues.

The business models they use to treat their customers is really unpleasant and disgraceful. Unprofessional and impersonal interactions.I had to leave the store and call customer services where I was helped frankly.I will revisit the store again soon because we cannot stop going for services due to such individuals in a Cell C store.