Sim swap, undebited account, **** service

Okay, so I got a new sim only contract with Cell C. The sim card worked for 2 minutes and not sure what happened. I called cell c and was told that they have problems with sim only contracts thus I must call after a week. A week later there's no help. 3 weeks later I'm told I should do a swim swap. However, cell c was unable to debit my account end of August so when I call to do a swim swap I'm told they cant process my request because I owe them. Let's back track, when I realised my account was not debited I called to check what the problem is or was, and made arrangements for the debit to go the next day. Still the debit was not made. Now I'm told I should have called the bank to find out what the problem is because it's not cell c's problem that theres an error or whatever is happening. Bottom line, I will not get my sim swap until I pay because my account is in errears. Otherwise someone from technical might call me within 1-2 days to try and assist with damaged sim card. Well, as a client for the past 6 years or so...I will just sit here with zero service from cell c! CellC, what must happen now????????

The lady I spoke to, her name is Nokwanda nzama, told me that if it was her she would have went to her bank to enquire????. She also said I would get an SMS with ref number, 4 hours later i still havent. I'm glad i noted it down. So now I'm paying for a service that I'm not even using.

Cell C answer... ref number is ***.