Sim Swap -Terrible Service!

I am trying for the last week to do a sim swap and every time the call centre has an excuse for not being able to do this. Let us start from the start, Monday 9-11-2015 I phoned customer care (140) to do a sim swap. I gave them the Serial Number and sim number of the brand new sim, after 1 day I received a sms that states they could not get hold of me on my number(the one that needs to be sim swopped)I was quite shocked as I have more than one number with cell c and they did not even bother to phone on the other number, then I got to speak to one of the call centre agents which informed me that the sim was already ricad which is impossible as I just bought it without rica.. This carried on from Monday to Friday one whole week without a sim swop. They informed me again after the second sim I bought that it was ricad to someone else. I visited the Cell C shop in Galleria yesterday where I purchased another sim card and they informed me that everything has been done and that the sim will be active within 4 hours. GUESS WHAT!!! THE SIM IS STILL NOT ACTIVE!!!! I will NOT upgrade any of my numbers with Cell C ever again! As it can also be seen on hello peter that cell c is not the way!