AN
Asiphe N
1 reviews | Active since Feb 2023
14 Feb 2023, 16:42
Sim swap terrible experience
my phone got ****** last week, when i went to cell c in Cavendish square for several times they said they cant assist me with a sim swap, because my number is not registered under my ID where as i have been using the same number for years and it is not my first time doing a sim swap. They suggesting me to get a new number because there is nothing they can do, how is that whereas all my information is there, i cant even access my student acc because the access code i sent on that number. can anyone please assist what i can do with this network, i need my number back.
Helpful (0)
Replies (14)0
Replies (14)
Cell C's replyOfficial
14 Feb 2023, 16:48Good day Asiphe
Thank you for contacting Cell C regarding your request for a SIM swap
Please receive our apologies for the unpleasant experience received thus far.
To protect and safeguard your personal information against possible ***** a security check is a mandatory part of the SIM swap process.
Kindly provide us with the new RICA serial number, the number in question and an alternate contact number via private reply.
Regards
^MN
Thank you for contacting Cell C regarding your request for a SIM swap
Please receive our apologies for the unpleasant experience received thus far.
To protect and safeguard your personal information against possible ***** a security check is a mandatory part of the SIM swap process.
Kindly provide us with the new RICA serial number, the number in question and an alternate contact number via private reply.
Regards
^MN
Best regards,
Cell C's reply14 Feb 2023, 16:48
Official
Good day Asiphe
Thank you for contacting Cell C regarding your request for a SIM swap
Please receive our apologies for the unpleasant experience received thus far.
To protect and safeguard your personal information against possible ***** a security check is a mandatory part of the SIM swap process.
Kindly provide us with the new RICA serial number, the number in question and an alternate contact number via private reply.
Regards
^MN
Thank you for contacting Cell C regarding your request for a SIM swap
Please receive our apologies for the unpleasant experience received thus far.
To protect and safeguard your personal information against possible ***** a security check is a mandatory part of the SIM swap process.
Kindly provide us with the new RICA serial number, the number in question and an alternate contact number via private reply.
Regards
^MN
Best regards,
AN
Asiphe N's updateReviewer Update
14 Feb 2023, 16:56Thank you for your response, i have a new sim card that i bought from pep with me but I do not have an alternative phone number hence i went to cellc store to be assisted
AN
Asiphe N's update14 Feb 2023, 16:56
Reviewer Update
Thank you for your response, i have a new sim card that i bought from pep with me but I do not have an alternative phone number hence i went to cellc store to be assisted
AN
Asiphe N's updateReviewer Update
14 Feb 2023, 17:38 Thank you for your response, i have a new sim card that i bought from pep with me but I do not have an alternative phone number hence i went to cellc store to be assisted
AN
Asiphe N's update14 Feb 2023, 17:38
Reviewer Update
Thank you for your response, i have a new sim card that i bought from pep with me but I do not have an alternative phone number hence i went to cellc store to be assisted
Cell C's replyOfficial
14 Feb 2023, 17:42You may provide us with a contact number from any network service provider in order for our team to assist.
^MN
^MN
Best regards,
Cell C's reply14 Feb 2023, 17:42
Official
You may provide us with a contact number from any network service provider in order for our team to assist.
^MN
^MN
Best regards,
AN
Asiphe N's updateReviewer Update
14 Feb 2023, 18:47can you call me at this number tomorrow at 12pm, this is the only person you can get hold of me ***, the Rica serial number is ***
AN
Asiphe N's update14 Feb 2023, 18:47
Reviewer Update
can you call me at this number tomorrow at 12pm, this is the only person you can get hold of me ***, the Rica serial number is ***
Cell C's replyOfficial
14 Feb 2023, 18:55Please provide the Cell C number in question.
^MN
^MN
Best regards,
Cell C's reply14 Feb 2023, 18:55
Official
Please provide the Cell C number in question.
^MN
^MN
Best regards,
AN
Asiphe N's updateReviewer Update
14 Feb 2023, 19:20my number is ***
AN
Asiphe N's update14 Feb 2023, 19:20
Reviewer Update
my number is ***
Cell C's replyOfficial
14 Feb 2023, 19:52We'll be in touch to assist.
^MN
^MN
Best regards,
Cell C's reply14 Feb 2023, 19:52
Official
We'll be in touch to assist.
^MN
^MN
Best regards,
AN
Asiphe N's updateReviewer Update
15 Feb 2023, 17:36i waited for your call, i did not get any call from you till now
AN
Asiphe N's update15 Feb 2023, 17:36
Reviewer Update
i waited for your call, i did not get any call from you till now
Cell C's replyOfficial
15 Feb 2023, 18:23Our team is experiencing a backlog due to an influx of queries, you will be contacted in 24-48 working hours.
^MN
^MN
Best regards,
Cell C's reply15 Feb 2023, 18:23
Official
Our team is experiencing a backlog due to an influx of queries, you will be contacted in 24-48 working hours.
^MN
^MN
Best regards,
AN
Asiphe N's updateReviewer Update
15 Feb 2023, 19:32can i get the number i can phone you, because i am missing important staff on that number, my interviews and school work please
AN
Asiphe N's update15 Feb 2023, 19:32
Reviewer Update
can i get the number i can phone you, because i am missing important staff on that number, my interviews and school work please
Cell C's replyOfficial
15 Feb 2023, 20:54You may contact us on 084 135
^MN
^MN
Best regards,
Cell C's reply15 Feb 2023, 20:54
Official
You may contact us on 084 135
^MN
^MN
Best regards,
AN
Asiphe N's updateReviewer Update
15 Feb 2023, 21:20that is the number i tried to contact you on but i do not have a cell c sim card or anyone close to me using this network.
AN
Asiphe N's update15 Feb 2023, 21:20
Reviewer Update
that is the number i tried to contact you on but i do not have a cell c sim card or anyone close to me using this network.
Cell C's replyOfficial
16 Feb 2023, 07:59Hi Asiphe Ngqobane
Our team will be in touch to provide assistance.
^MP
Our team will be in touch to provide assistance.
^MP
Best regards,
Cell C's reply16 Feb 2023, 07:59
Official
Hi Asiphe Ngqobane
Our team will be in touch to provide assistance.
^MP
Our team will be in touch to provide assistance.
^MP
Best regards,