Sim swap - Still not activated

As an earlier complainant noted, it is sad that we have to resort to using Hellopeter but it seems we have no option.<br> <br> My sim packed up on Saturday 26 December. I contacted the call center on Saturday to do a sim swap and was told it would take 48 hours. Since then I have phoned several times and each time have been told somebody would \get back to me". In fact I was told that somebody would call me at 09h30 today. This did not happen. I called in again and was assured that somebody was busy with my \""case\"". What case? What does that even mean???!!!! All I want is to have my sim swapped because for some inexplicable reason the other one just stopped working. The only reason I did not do this in-store was because I did not have my ID with me at the time -and now this has turned into a saga. I regret not having gone home to get my ID and gone back to the store.<br> <br> I see from other recent comments on this site and Facebook that others are encountering a similar problem and there seems to be no resolution. This must be resolved urgently as I need my phone."""