Sim Swap Process for Contractors

Good Day<br> <br> I don't know who the hell came up with this ridiculous SIM Swap Process, but my SIM card stopped working. So I bought a new SIM, phoned Cell C customer services(084140), went through the process only to be told that because I'm on contract, the call has to be escalated to the SIM swap department and I need to provide an alternate number for them to phone.<br> <br> Cell C stores are down so they can't do the SIM swap for me. And R114 to do it is RIDICULOUS! <br> <br> Like what the hell? I can't contact the department directly but I have to wait for them?<br> 2/3 hours? So I have to cancel my whole day to wait for someone to contact me?<br> <br> What if I never had an alternative number? how on earth is someone going to phone me to sort this out?<br> <br> I've been a loyal customer for years. I expect my SIM swap to be done within an Hour MAX(excluding having to wait for the swap to take effect ). <br> Cell C has till 4pm today to sort this out or I'm moving to 8.Ta once my contract expires this year.<br> Call Reference #:***<br> Alternate #: ***<br> My Cell #: ***<br> <br> Kind Regards<br> Gerrit