SIM SWAP NOT POSSIBLE.

BEEN WITH CELLC FOR MORE THAN 5 YEARS AND ONLY MY 2ND NON-PAYMENT, CELL C HAS ASSISTED WITH A PAYMENT ARRANGEMENT HOWEVER, ONE OF MY CARDS WERE LOST AND I NEED A SIM SWAP AND CELL C IS NOT WILLING TO ASSIST TO SWAP UNTIL MY ACCOUNT IS UP TO DATE. I GET DIFFERENT STORIES FROM DIFFERENT CONSULTANTS EACH TIME I SPEAK AND DON'T FEEL IT'S FAIR THAT I'M NOT GETTING THE RIGHT INFO, AND NEITHER IS IT FAIR TO PENALISE A CLIENT WHO HAS BUILT-UP SUCH A GOOD PROFILE. SERIOUSLY CONSIDERING CHANGING AS I KEEP GETTING ISSUES - EVERYTIME I THINK THIS IS THE PROVIDER I'D STICK WITH FOR THE NEXT 5 YEARS, SOMETHING ELSE COMES UP...LIKE THIS.