Sim swap not done since 5 days now,

I have called and reported my phone ****** and it was a contract with cell c. I do not have another number to use and have advised them to contact my husband. They called him but refuse to take any information as the contract is on my name. I then gave Bongani in the sim swap department my colleges contact number and advised him he should call before 5pm. He agreed and advised that it would take no longer than 4 hours. i did not receive a call from him and he called my friend at 9:30pm on the 26/05/15. I checked my card and its not registered. I called again this morning and spoke to Simbili who said that she will log a call and ask Bongani to call me I refused and she insisted the she can not transfer the call, yest i have been transferred previously. I mentioned if she doesn't transfer i will take this further, hence she advised she will speak to her supervisor and I should hold on. She ended the call as it went through to the rating of the call. i AM REALLY FRUSTRATED AS THEY DEBIT MY ACCOUNT YET ITS SO HARD TO PROCESS THE SIM SWAP. They wont even compensate for the days that I did not use my card. I do not have another cell number. I will supply my husbands number. ***