Sim swap not done

Yesterday, I called the 084140 call center to do a sim swap from my old phone to my new one. The call was eventually answered at about 16h37. Whilst the lady I spoke to was pleasant enough and sounded professional, she took down all the information that was requested to complete the RICA process, I was advised that the sim swap would take about 3-4 hours to sync fair enough who I am I to argue that so I wait the 3-4 hours.<br> So by 20h45 about I started to test and see if I am able to get network and at least make a call, there was nothing.<br> This morning I get up there is still nothing, so I called into the call center again 084140. This time I speak to another lady who duly informs me that she has no record of any RICA request, ***!!! SERIOUSLY ***!!!!!<br> Now this is the predicament your *********** staff have left me in, <br> 1.I have no communication with the outside world,<br> 2.I cannot RICA again over the phone, I cant call out,<br> 3.I have to drive to a CellC shop to sort this out and probably have to pay for a new sim swap.<br> The agent I spoke to this morning, did give me a Team Leads name: Sifiso Dlamini, you and I need to talk, I am taking this further