ZN
Zanele N
1 reviews | Active since Mar 2024
21 Aug 2025, 12:44
sim swap nightmare :(
unhappy with the service received from both cell c fourways mall and cell c customer care , i went in yesterday needing assistance with a sim swap my phone was ******, they couldnt assist because i failed security questions , this ivery unfair i have had this number for over 5 years and this is the service i get ? disspointed and angry , i wouldnt recommend cell c to anyone
Helpful (0)
Replies (2)0
Replies (2)
Cell C's replyOfficial
21 Aug 2025, 12:51Dear Zanele Nongqoto,
We’re truly sorry to hear about your recent experience and understand how frustrating this situation must be. Your security is very important to us, and the security questions are in place to protect your account and personal information. This is to safeguard you from any ********** activities.
We regret any inconvenience this has caused, especially given your long-standing relationship with us. We value you as a customer and want to make this right.
One of our friendly support consultants will be in touch shortly to assist you further.
Thank you for your patience and understanding.
Regards
Cell C | NT
We’re truly sorry to hear about your recent experience and understand how frustrating this situation must be. Your security is very important to us, and the security questions are in place to protect your account and personal information. This is to safeguard you from any ********** activities.
We regret any inconvenience this has caused, especially given your long-standing relationship with us. We value you as a customer and want to make this right.
One of our friendly support consultants will be in touch shortly to assist you further.
Thank you for your patience and understanding.
Regards
Cell C | NT
Cell C's reply21 Aug 2025, 12:51
Official
Dear Zanele Nongqoto,
We’re truly sorry to hear about your recent experience and understand how frustrating this situation must be. Your security is very important to us, and the security questions are in place to protect your account and personal information. This is to safeguard you from any ********** activities.
We regret any inconvenience this has caused, especially given your long-standing relationship with us. We value you as a customer and want to make this right.
One of our friendly support consultants will be in touch shortly to assist you further.
Thank you for your patience and understanding.
Regards
Cell C | NT
We’re truly sorry to hear about your recent experience and understand how frustrating this situation must be. Your security is very important to us, and the security questions are in place to protect your account and personal information. This is to safeguard you from any ********** activities.
We regret any inconvenience this has caused, especially given your long-standing relationship with us. We value you as a customer and want to make this right.
One of our friendly support consultants will be in touch shortly to assist you further.
Thank you for your patience and understanding.
Regards
Cell C | NT
Cell C's replyOfficial
22 Aug 2025, 15:45Dear Zanele Nongqoto,
We’re pleased to confirm that your SIM swap has been successfully processed. 🎉
We’d appreciate it if you could rate the service you received by clicking on the link sent to you via SMS and email, your feedback helps us improve.
Thank you for your patience throughout the process.
Regards,Cell C | TM
We’re pleased to confirm that your SIM swap has been successfully processed. 🎉
We’d appreciate it if you could rate the service you received by clicking on the link sent to you via SMS and email, your feedback helps us improve.
Thank you for your patience throughout the process.
Regards,Cell C | TM
Cell C's reply22 Aug 2025, 15:45
Official
Dear Zanele Nongqoto,
We’re pleased to confirm that your SIM swap has been successfully processed. 🎉
We’d appreciate it if you could rate the service you received by clicking on the link sent to you via SMS and email, your feedback helps us improve.
Thank you for your patience throughout the process.
Regards,Cell C | TM
We’re pleased to confirm that your SIM swap has been successfully processed. 🎉
We’d appreciate it if you could rate the service you received by clicking on the link sent to you via SMS and email, your feedback helps us improve.
Thank you for your patience throughout the process.
Regards,Cell C | TM