sim swap nightmare!!!!!!!!!!!

My phone got ****** over the weekend. As a pre-paid customer i thought a quick in and out at the Cell c bayside shopping centre would have me sorted. 5 hrs later i left the store with no luck. i was subjected to a list of questions that no one on this planet could answer. for instance, the lady asked: tell me 2 last numbers you dialled??????***??? who memorizes numbers????? when was the last time u loaded airtime.....last week sometime i said, no! u need to supply the date?????? u get one chance to answer the questions, if u get it wrong u get told, sorry we cannot do a sim swop, u need to phone back and try again i went through these questions 7 times..... Cell c....really????? the trauma of losing your phone, bank cards and drivers licence and then to have to deal with absolute nonsense is just the cherry on top. these questions make no sense, i have id preoof of residence proof of work address etc etc etc... not good enough??? what to do next? i was told in store to phone the call centre... holy ****, i just want my old number back, is that too much to ask for??????????????????????????????????????????????????????????????????????????????? Being treated as a ******** over a sim card....well done cell c...im sooo lucky to have chosen u as my service provider. tx!!!!!!!!!