SIM SWAP NIGHTMARE

Call Centre unable to assist with sim swap for phone lost on 03/08/21 and referred me to Cell C shop.

At the CellC shop in Cape Gate the young lady at the door was very friendly and "helpful". Told me to stand in the queue and that the phone that I was interested in buying is in stock..

Half an hour later got to Justin who told me that the phone was not is stock. Shocking right, but not as shocking as they can't do a sim swap because "they don't have any sim cards in stock" either.

Your Facebook page response to my request: Hi Xavier

Was the SIM card registered under your details?

^SM

No further interaction after my response although it was read.

So I purchased the phone at PepCell with a CellC sim card and went back for the sim swap. Now, they can't do sim swaps on sim cards not from their store (although their store didn't even have sims). The number in question is *** new iccid: *** this number was ported from Vodacom 11 years ago and is used for my business.