KP
Khomotso P
1 reviews | Active since Oct 2019
14 Oct 2019, 12:15
Sim Swap nightmare
A few years ago i ported from MTN to Cell out of customer dissatisfaction not knowing im commiting suicide. Mind u I have plus minus 10years using the same number. Woke up yesterday to my sim card not working,when calling customer centre one of the rude consultant told me to do a sim swap. Thats when the nightmare begin and even today im unsuccessful due to "security questions". You want to tell me theres noway to validate that this is my number except the ridiculous approach the company is using which seems to not be working for any1. Seeing that the company is in the dumps shouldnt u be trying to retain customers instead of chasing them away with a stupid sim swaps. I mean a bank document with all my details isnt that verification enough? Or Affidavit or anything else for that matter!!! The inconvenience of having to lose a number ive had for so long is disheartening.
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Replies (3)0
Replies (3)
Cell C's replyOfficial
14 Oct 2019, 12:36Hi K****tso
As per RICA legislation we can only assist you with a SIM swap if the number is in your name and was being actively used by you. You also need to pass the mandatory security check before we can action the SIM swap for you. There is a lot of ***** when it comes to SIM swaps and that is why we take the necessary steps to protect you as the customer as well as Cell C.
Do you have a new Cell C SIM card that is not RICA'd?
^NS
As per RICA legislation we can only assist you with a SIM swap if the number is in your name and was being actively used by you. You also need to pass the mandatory security check before we can action the SIM swap for you. There is a lot of ***** when it comes to SIM swaps and that is why we take the necessary steps to protect you as the customer as well as Cell C.
Do you have a new Cell C SIM card that is not RICA'd?
^NS
Cell C's reply14 Oct 2019, 12:36
Official
Hi K****tso
As per RICA legislation we can only assist you with a SIM swap if the number is in your name and was being actively used by you. You also need to pass the mandatory security check before we can action the SIM swap for you. There is a lot of ***** when it comes to SIM swaps and that is why we take the necessary steps to protect you as the customer as well as Cell C.
Do you have a new Cell C SIM card that is not RICA'd?
^NS
As per RICA legislation we can only assist you with a SIM swap if the number is in your name and was being actively used by you. You also need to pass the mandatory security check before we can action the SIM swap for you. There is a lot of ***** when it comes to SIM swaps and that is why we take the necessary steps to protect you as the customer as well as Cell C.
Do you have a new Cell C SIM card that is not RICA'd?
^NS
KP
Khomotso P's updateReviewer Update
14 Oct 2019, 12:48I had it but after the failed attempt ( which i still dont understand how cos i ddnt lose my phone and all answers are) over the phone i was told it was blocked and i should get a new one. I understand the possibilities of ***** but if someone is willing to provide bank documents and affidavits and anything underneath the son to prove its their number we are not even given the opportunity? Is " whats your last recharge"more validating then bank statements? "Which number do you frequently call?" between my fiance,bestfriend,mom and nanny who do i choose,its like its literally a trap to fail. I can get another simcard now if you can assist,it must not be Rica'd?
KP
Khomotso P's update14 Oct 2019, 12:48
Reviewer Update
I had it but after the failed attempt ( which i still dont understand how cos i ddnt lose my phone and all answers are) over the phone i was told it was blocked and i should get a new one. I understand the possibilities of ***** but if someone is willing to provide bank documents and affidavits and anything underneath the son to prove its their number we are not even given the opportunity? Is " whats your last recharge"more validating then bank statements? "Which number do you frequently call?" between my fiance,bestfriend,mom and nanny who do i choose,its like its literally a trap to fail. I can get another simcard now if you can assist,it must not be Rica'd?
KP
Khomotso P's updateReviewer Update
15 Oct 2019, 16:22Thank God for a Mr Sibusiso Zondo who assisted me at Cell C Campus Square. From Friday i literally i called Cell C more than 15 times only to be given run arounds and told to buy another sim card which i did only to be told no i must go to the store. Complained on the website didnt help because Bongani Hadebe sent me 3 emails telling me to call the 084135 number AGAIN,Tried calling him no one knows him. The patheticness doesnt stop there,i call asking for managers they are never there or in so called meetings when i can hear them clearly talking on the other side in venac. When you start complaining you are put on hold for an hour as they are praying your airtime finishes and you can stop irritating them. The last straw was this morning when i asked for superviser Nomfundo Shange,i was told shes in a meeting and i should leave my number,as you can see its 4pm and nothing. My trip to the store was shockingly pleasant, i was in the store for approximately 3 min and everything was done. Your call centre and complaints department should be shut down because its useless.Thank you Sibusiso.
KP
Khomotso P's update15 Oct 2019, 16:22
Reviewer Update
Thank God for a Mr Sibusiso Zondo who assisted me at Cell C Campus Square. From Friday i literally i called Cell C more than 15 times only to be given run arounds and told to buy another sim card which i did only to be told no i must go to the store. Complained on the website didnt help because Bongani Hadebe sent me 3 emails telling me to call the 084135 number AGAIN,Tried calling him no one knows him. The patheticness doesnt stop there,i call asking for managers they are never there or in so called meetings when i can hear them clearly talking on the other side in venac. When you start complaining you are put on hold for an hour as they are praying your airtime finishes and you can stop irritating them. The last straw was this morning when i asked for superviser Nomfundo Shange,i was told shes in a meeting and i should leave my number,as you can see its 4pm and nothing. My trip to the store was shockingly pleasant, i was in the store for approximately 3 min and everything was done. Your call centre and complaints department should be shut down because its useless.Thank you Sibusiso.