SIM SWAP ISSUE
I am tired of you guys. Your contact center staff is so unprofessional, I just spoke to someone who placed me on hold for 30 min (because I requested to speak to the team leader) and then hung up.
First I have struggled with your insurance since Feb and now that I have received the phone, I cannot process a sim swap because "the sim has not been active for more than 60/90 days".I don't know what to do anymore. I have been paying for nothing. The issue is that the phone belongs to my 3-year-old son who is in Joburg and I'm in the Western Cape, I cannot go to the store. Can I please be assisted?
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Replies (3)
Cell C's replyOfficial
27 Aug 2024, 09:55Dear Buyiswa,
Thank you for contacting Cell C.
We are sorry for the difficulties you’ve encountered, especially with the SIM swap and the frustration with our contact center.
We understand how challenging this situation is, given that you are in the Western Cape and the phone is for your son in Joburg.
May you please provide us with the Cell C number in question, alternative contact number along with the RICA number of the new Cell C SIM card
We appreciate your patience and want to resolve this for you as quickly as possible.
Regards,
Cell C | MN
Thank you for contacting Cell C.
We are sorry for the difficulties you’ve encountered, especially with the SIM swap and the frustration with our contact center.
We understand how challenging this situation is, given that you are in the Western Cape and the phone is for your son in Joburg.
May you please provide us with the Cell C number in question, alternative contact number along with the RICA number of the new Cell C SIM card
We appreciate your patience and want to resolve this for you as quickly as possible.
Regards,
Cell C | MN
Cell C's reply27 Aug 2024, 09:55
Official
Dear Buyiswa,
Thank you for contacting Cell C.
We are sorry for the difficulties you’ve encountered, especially with the SIM swap and the frustration with our contact center.
We understand how challenging this situation is, given that you are in the Western Cape and the phone is for your son in Joburg.
May you please provide us with the Cell C number in question, alternative contact number along with the RICA number of the new Cell C SIM card
We appreciate your patience and want to resolve this for you as quickly as possible.
Regards,
Cell C | MN
Thank you for contacting Cell C.
We are sorry for the difficulties you’ve encountered, especially with the SIM swap and the frustration with our contact center.
We understand how challenging this situation is, given that you are in the Western Cape and the phone is for your son in Joburg.
May you please provide us with the Cell C number in question, alternative contact number along with the RICA number of the new Cell C SIM card
We appreciate your patience and want to resolve this for you as quickly as possible.
Regards,
Cell C | MN
's updateReviewer Update
27 Aug 2024, 16:36Thank you for getting back to me. Can you guys give lessons to the contact center staff.
's update27 Aug 2024, 16:36
Reviewer Update
Thank you for getting back to me. Can you guys give lessons to the contact center staff.
Cell C's replyOfficial
27 Aug 2024, 17:31This will definitely be addresses.
Regards,
Cell C | TN
Regards,
Cell C | TN
Cell C's reply27 Aug 2024, 17:31
Official
This will definitely be addresses.
Regards,
Cell C | TN
Regards,
Cell C | TN