SG
Sasha-Lee Gopie
1 reviews | Active since Jun 2018
04 Jun 2019, 10:15
SIM SWAP ISSUE
I called the customer service centre this morning to do a SIM swap for my lost SIM Card. After giving the serial number, for a brand new SIM that was purchased at a Cell C store, to the agent... she tells me that the serial number has already been used and I need to PURCHASE A NEW SIM CARD! This is pathetic service. I am so annoyed with this issue.
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Replies (2)
Cell C's replyOfficial
04 Jun 2019, 10:58Good morning Sasha-Lee
Apologies for the inconvenience caused by this.
In order for a Sim swap to be processed, you would need to purchase a non-rica'ed Sim card.
Kindly private message us the Rica serial number in order for us to verify the feedback you received.
Regards
DA
Apologies for the inconvenience caused by this.
In order for a Sim swap to be processed, you would need to purchase a non-rica'ed Sim card.
Kindly private message us the Rica serial number in order for us to verify the feedback you received.
Regards
DA
Best regards,
Cell C's reply04 Jun 2019, 10:58
Official
Good morning Sasha-Lee
Apologies for the inconvenience caused by this.
In order for a Sim swap to be processed, you would need to purchase a non-rica'ed Sim card.
Kindly private message us the Rica serial number in order for us to verify the feedback you received.
Regards
DA
Apologies for the inconvenience caused by this.
In order for a Sim swap to be processed, you would need to purchase a non-rica'ed Sim card.
Kindly private message us the Rica serial number in order for us to verify the feedback you received.
Regards
DA
Best regards,
SG
Sasha-Lee Gopie's updateReviewer Update
04 Jun 2019, 13:08Your apology is not going to solve my issue. The fact that i bought the SIM from YOUR store and being told that it is already RICA'ed is highly *********. It is impossible to RICA ANY SIM CARD WITHOUT AN ID DOCUMENT, of which I DID NOT EVEN HAVE WITH ME. Also, your salesperson at the store told me that I must not purchase the SIM anywhere else, due to other retailers selling the SIM cards but HAVE TO BE RICA'ED BEFORE I LEAVE THE STORE.
SO HOW IS IT THAT YOUR STORES SELL USED SIM CARDS AND AS CELL C, THIS IS OK????
ALSO FOR THE FACT THAT I HAVEN'T EVEN RECEIVED A CALL FROM ANYONE TO ASSIST WITH THIS, IS EVEN MORE ANNOYING AND IRRITATING!!!
I'VE NOW HAD TO WASTE MY TIME AND GO BACK TO THE STORE AND TRY AND REPLACE THE PREVIOUS SIM, ONLY TO HAVE THEM TELL ME THAT I CANNOT HAVE THE SIM CARD REPLACED!!! SO I'VE SPENT MY TIME AND MONEY ON SOMETHING THAT WAS NEVER MY FAULT AND STILL WITH THIS, KNOWING YOUR PATHETIC SERVICE, I WON'T EVEN BE REIMBURSED FOR THE EXTRA MONEY THAT I HAD TO SPEND ON ANOTHER BRAND NEW SIM CARD!!!!
SO HOW IS IT THAT YOUR STORES SELL USED SIM CARDS AND AS CELL C, THIS IS OK????
ALSO FOR THE FACT THAT I HAVEN'T EVEN RECEIVED A CALL FROM ANYONE TO ASSIST WITH THIS, IS EVEN MORE ANNOYING AND IRRITATING!!!
I'VE NOW HAD TO WASTE MY TIME AND GO BACK TO THE STORE AND TRY AND REPLACE THE PREVIOUS SIM, ONLY TO HAVE THEM TELL ME THAT I CANNOT HAVE THE SIM CARD REPLACED!!! SO I'VE SPENT MY TIME AND MONEY ON SOMETHING THAT WAS NEVER MY FAULT AND STILL WITH THIS, KNOWING YOUR PATHETIC SERVICE, I WON'T EVEN BE REIMBURSED FOR THE EXTRA MONEY THAT I HAD TO SPEND ON ANOTHER BRAND NEW SIM CARD!!!!
SG
Sasha-Lee Gopie's update04 Jun 2019, 13:08
Reviewer Update
Your apology is not going to solve my issue. The fact that i bought the SIM from YOUR store and being told that it is already RICA'ed is highly *********. It is impossible to RICA ANY SIM CARD WITHOUT AN ID DOCUMENT, of which I DID NOT EVEN HAVE WITH ME. Also, your salesperson at the store told me that I must not purchase the SIM anywhere else, due to other retailers selling the SIM cards but HAVE TO BE RICA'ED BEFORE I LEAVE THE STORE.
SO HOW IS IT THAT YOUR STORES SELL USED SIM CARDS AND AS CELL C, THIS IS OK????
ALSO FOR THE FACT THAT I HAVEN'T EVEN RECEIVED A CALL FROM ANYONE TO ASSIST WITH THIS, IS EVEN MORE ANNOYING AND IRRITATING!!!
I'VE NOW HAD TO WASTE MY TIME AND GO BACK TO THE STORE AND TRY AND REPLACE THE PREVIOUS SIM, ONLY TO HAVE THEM TELL ME THAT I CANNOT HAVE THE SIM CARD REPLACED!!! SO I'VE SPENT MY TIME AND MONEY ON SOMETHING THAT WAS NEVER MY FAULT AND STILL WITH THIS, KNOWING YOUR PATHETIC SERVICE, I WON'T EVEN BE REIMBURSED FOR THE EXTRA MONEY THAT I HAD TO SPEND ON ANOTHER BRAND NEW SIM CARD!!!!
SO HOW IS IT THAT YOUR STORES SELL USED SIM CARDS AND AS CELL C, THIS IS OK????
ALSO FOR THE FACT THAT I HAVEN'T EVEN RECEIVED A CALL FROM ANYONE TO ASSIST WITH THIS, IS EVEN MORE ANNOYING AND IRRITATING!!!
I'VE NOW HAD TO WASTE MY TIME AND GO BACK TO THE STORE AND TRY AND REPLACE THE PREVIOUS SIM, ONLY TO HAVE THEM TELL ME THAT I CANNOT HAVE THE SIM CARD REPLACED!!! SO I'VE SPENT MY TIME AND MONEY ON SOMETHING THAT WAS NEVER MY FAULT AND STILL WITH THIS, KNOWING YOUR PATHETIC SERVICE, I WON'T EVEN BE REIMBURSED FOR THE EXTRA MONEY THAT I HAD TO SPEND ON ANOTHER BRAND NEW SIM CARD!!!!