Sim Swap Impossible to do

Most frustrating experience dealing with cell c, my sim card had just stopped working friday morning (Its never been removed from the phone before) and now i have zero communication in calls, internet and Whatsapp,<br> <br> Went into a CellC store and was told that a sim swap would have to be done, and once the steps was completed ill receive a call within 2-4 hours to confirmed the card is active, its now been 24 hours and 4 calls later to there call centers and still no closer i am to using my sim.<br> <br> Each time i call im being placed on hold only to be told that they are unsure why it hasnt gone through, or that the system is very slow, and then transferred to another department, but only to hear a voice note saying all lines are busy, please log a complaint on the Cell C website??<br> <br> Its the very first time that ive contacted Cell C regarding any issue, and I'm extremely disappointed that im left to keep calling, only to find out im still no where near fixing something that should take 5 min. <br> <br> Cell C please fix this issue, as ive done my part, and was even patient during each call i had to be put on hold, but its completely unfair that i have to beg to get this done.