SIM SWAP HORROR

Please assist

I have been trying to do a Sim swap via the call centre, the option has been blocked as i failed 4 times. I did not take the emergency recharge as an option as it's not me going it to buy airtime and loading

Nevertheless, I tested positive for corona and I cannot go into the store to process a SIm swap, nor can I wait 30 Days, I live alone, there nobody I can send out to do the Sim swap nor can I go out . In the condition I am in, i need to be able to make contact with family , my doc ect

I need assistance with this, and honestly 30 days, i cant wait so long, what if i die here or i need assistance. how do i connect with family. i need supplies to be dropped off at my door as i stay alone.

please assist and yes i understand they following procedures but they need to chang especially in this pandemic