FT
Florence T
1 reviews | Active since Oct 2021
17 Apr 2022, 20:07
Sim swap horror again
It was raining and my phone fell into a storm water drain in Joburg .Again I am faced with a problem of a sim swap.I have been to the store with my ID and proof of residence and again they make sure to frustrate the customer. I am not a prophet and therefore cannot prophecy all the numbers in the order they want it. I provided the numbers I could but heyyyyy it's a nightmare. I told them the last amount I recharged with ,but they want the exact date ..I have enough problems as a person already...currently we have many more problems in the country but a sim swap should not be part of them!
If I the owner of the sim card ,am sitting before you, with evidence that it's me ,why must it be a nightmare??Noone decides to lose things .
Helpful (0)
Replies (7)0
Replies (7)FT
Florence T's updateReviewer Update
17 Apr 2022, 20:15They said come back with 10 phone numbers ...from where am I supposed to get them???Had the same problem last time and had to come here to get assistance.
FT
Florence T's update17 Apr 2022, 20:15
Reviewer Update
They said come back with 10 phone numbers ...from where am I supposed to get them???Had the same problem last time and had to come here to get assistance.
Cell C's replyOfficial
17 Apr 2022, 20:44Hi Florence
It's mandatory to pass the security check in order to have the SIM swap processed. Kindly send us the RICA serial number of your unregistered SIM card, number to swap and an alternative contact number to reach you on.
^PN
It's mandatory to pass the security check in order to have the SIM swap processed. Kindly send us the RICA serial number of your unregistered SIM card, number to swap and an alternative contact number to reach you on.
^PN
Best regards,
Cell C's reply17 Apr 2022, 20:44
Official
Hi Florence
It's mandatory to pass the security check in order to have the SIM swap processed. Kindly send us the RICA serial number of your unregistered SIM card, number to swap and an alternative contact number to reach you on.
^PN
It's mandatory to pass the security check in order to have the SIM swap processed. Kindly send us the RICA serial number of your unregistered SIM card, number to swap and an alternative contact number to reach you on.
^PN
Best regards,
FT
Florence T's updateReviewer Update
17 Apr 2022, 22:06Alternative contact:***
Rica serial number:***
Rica serial number:***
FT
Florence T's update17 Apr 2022, 22:06
Reviewer Update
Alternative contact:***
Rica serial number:***
Rica serial number:***
Cell C's replyOfficial
18 Apr 2022, 13:26Hi Florance
May we have an alternative contact number so we can reach you on.
^NZ
May we have an alternative contact number so we can reach you on.
^NZ
Best regards,
Cell C's reply18 Apr 2022, 13:26
Official
Hi Florance
May we have an alternative contact number so we can reach you on.
^NZ
May we have an alternative contact number so we can reach you on.
^NZ
Best regards,
FT
Florence T's updateReviewer Update
19 Apr 2022, 18:40***
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FT
Florence T's update19 Apr 2022, 18:40
Reviewer Update
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Cell C's replyOfficial
19 Apr 2022, 22:36Good day Florence
Thank you. We will be in touch.
^NT
Thank you. We will be in touch.
^NT
Best regards,
Cell C's reply19 Apr 2022, 22:36
Official
Good day Florence
Thank you. We will be in touch.
^NT
Thank you. We will be in touch.
^NT
Best regards,
FT
Florence T's updateReviewer Update
20 Apr 2022, 19:24So tell me WHAT MUST I DO TO GET MY NUMBER BACK???There is no way I can remember the exact dates of recharging, remember I never planned to lose my phone.If this number was not connected to very important stuff I would not go through all this torture.
FT
Florence T's update20 Apr 2022, 19:24
Reviewer Update
So tell me WHAT MUST I DO TO GET MY NUMBER BACK???There is no way I can remember the exact dates of recharging, remember I never planned to lose my phone.If this number was not connected to very important stuff I would not go through all this torture.