RB
Reshard B
1 reviews | Active since Dec 2019
09 Dec 2019, 15:04
Sim Swap failure.
i have lost my my mobile , i have been calling the customer care to do a sim swop , and they keep saying verification failed , incorrect answers , then they advised go to the store with my ID, get to the store and they say its offline and they work exactly like to call centre and to call the call centre back, so i don't see why the have directed me to store when the store couldnt help me or they just lazy to do so, i have got my phone ****** which it something we cannot predict , how can i remember 5 last dialed number when it is stored on my contacts list which i done have access to at the moment. pathetic service and no help , how do i get my number back! i need my number
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Cell C's replyOfficial
09 Dec 2019, 15:52Hi Reshard
The security check questions have been put in place to avoid possible ***** and to protect you as our customer.
In order for us to assist you, you need to provide us with the correct information. The dialed numbers could be of your partner, friends, family or even colleagues.
^MM
The security check questions have been put in place to avoid possible ***** and to protect you as our customer.
In order for us to assist you, you need to provide us with the correct information. The dialed numbers could be of your partner, friends, family or even colleagues.
^MM
Cell C's reply09 Dec 2019, 15:52
Official
Hi Reshard
The security check questions have been put in place to avoid possible ***** and to protect you as our customer.
In order for us to assist you, you need to provide us with the correct information. The dialed numbers could be of your partner, friends, family or even colleagues.
^MM
The security check questions have been put in place to avoid possible ***** and to protect you as our customer.
In order for us to assist you, you need to provide us with the correct information. The dialed numbers could be of your partner, friends, family or even colleagues.
^MM