sim swap department

Hi<br> <br> I was involved in an armed ******* on Sunday 20 Sept 15 at my premises whereby they stole all my posessions including my cellphone.<br> <br> I contacted cell c on 23 Sept gave them the case no. to block my cellphone I then requested to them to perform a sim swap in which I was told that I will receive a phone call within 2 hours, so I gave them my mothers cellphone number to contact me on, after 2 hours I went to work and thought they might phone this morning. I just phoned them again and spoke to the consultant and he informed me that the simswap department is closed today due to a public holiday (which I wasn't informed of yesterday), now again I haver to wait for cell c to phone me when they feel like it, I need my old number in order to conduct my side business that I have started, and now I have to take my moms phone which means if she has an emergency of any kind I will not know about it. I will be cancelling my contract with them when it comes up for renewal in Nov. Cell C sucks plus I have to pay mu monthly subscription without the benefit of making or receiving calls. What happened to you guys you used to be the best that's why I moved from MTN to Cell C in the first place