Sim Swap Delay

I tried calling the call centre yesterday 26/01/2016 around 17:30 and i spoke to a consultant by the name of chantel and she hung up on me before solving my query. I asked for a manager because i was calling in since last week for self service pin and it was active for a few days and got deactivated. So i asked for vusi Mochalla \manager"he promised me to get a call by today at 9 and still no call with feedback of why the consultant hung up on me....stilll no feedback i regret for taking out my 3 contract lines with cell c. Ref number: ***"""