Sim Swap Craziness - DO NOT USE CELL C

I went to Cell C Connect (Waterfall Campus) to do a Sim Swap on 27 May 2019 as my phone was ******. I was assisted by Johannes. He was friendly. He took down my details and he informed me he would call once the an integrity check was concluded on 28 May 2019. He never called so I called the Cell C Connect on ********** looking for Johannes, a number of times during the course of the week, and they informed me that there is no one by the name of Johannes that works there.

Since I had no luck in getting a resolution, I went back to Cell C connect on 4 June 2019 and arrived at 3:50 pm again to speak to Johannes. He bought a sim for me and he informed me that it should work. He informed me that after 2 hours that sim would be working - after he did some magic on his PC - thus I should insert the sim and wait for 2 hours - i.e. c. just after 6 pm to be prudent - for it to be operational. He even gave me the pin to dislodge the sim socket and place the sim inside.

At c. 6:20 pm my sim has no network coverage, thus I call cell customer care and I spoke to a lady by the name of Nqobile and she informed me that it takes between 2 to 4 hours for the sim to work - information that Johannes did not grant me, he granted me an absolute time frame and not a range - nor did she (Nqobile) mention that I should not have inserted the sim. As a good citizen I remain calm and wait.

At c. 20:44 pm I call Cell C Customer care again and I speak to a lady by the name of Zama Mkize and she informs me that the sim is damaged and that I should not have lodged it in my phone. So I wonder why Johannes and Nqobile did not mention this. Do they know this? Zama then informs me that Ntutuke Nzama will contact me literally when she the call ends. The call ended at c. 20:45 pm. It is now c. 20:54 pm and Mtutuke still has not called.

I just want to say Cell C staff, I know you have me by the ***** - well for now - as I need my number for business purposes. I have been a loyal and well paying customer of Cell C for way too long. Once I have done the swap, I am going to port EVERYTHING to MTN or Vodacom.

I spoke Portia at c. 21:17 pm , she mentioned that Ntutuko will call on my landline as we call thanks. I also spoke to Ntutuko at c. 21:20 pm. The solution was go back to Cell C Connect.

Your service is absolutely horrible, appalling, odious and substandard at best. I don't know why you think we relish at the sight of service.