Sim Swap cost's and unfriendly staff

<p>I have 2 contracts with Cell C and on Friday one of the phone's there was no signal. I called the call centre and was told to test the card on another phone and also test another card on the phone with no signal, in order to determine the issue. I was told I could go into the store to do a sim swap but was not advised that I could do it via the call centre or of the cost involved. I think its unfair that we are liable for the cost when its an issue beyond the customers control.</p> <p> </p> <p> I went to the Cell C store at the Phoenix Plaza and was assisted by a very unfriendly staff member. She told us that the cost was R100 and gave me a form to,complete, once we paid we were told that it wil be activated after 3 hours and we were not handed a receipt or proof of the sim,swap.</p> <p> </p> <p> </p>