Sim Swap Complaint

Hi No one knows me yet....however I was ****** around June so I called in the same day to do a sim swap,guess what because Cellc doesn't care about they clients I was denied a sim swap,today I call in to do the sim swap,though I didn't have a sim card the guy called Ayanda, said yes you can ...did the security check with him and he said yes u can go buy a sim card n call us back...the I go....its hot...i wasted my time, I wasted energy and my airtime....to be told "Go to an a store with your id copy and the sim card to do a sim swap" 3 times...what makes me more mad is why did the consultant lie to me?is this a game to Cell c?and it's been 3 months now....getting bad services....like I said you don't know me yet