Sim Swap - Changes to Service provide Swap

I Am utrly disgusted by the service that i received from cell C its not the consultants that assist its Celll C itself. I Requested for a sim swap on my mobile number *** we had load shedding and for some reason when we load shed we loose signal after our power was restored my sim still said no service ...I contacted the Cell c service centre and was advised that i should try my sim in another device which i did ..i realized that my sim was not reading and that all other sim cards was working in my phone ...I was advised to do a sim swap which i then purchased a new Unrica'd Cell C sim card ...adter calling customer service i was asked a number of secutiy questions which i feel is rediculous ...i obviously could not remember all of them i mean really the last time that i rechared I could not recall however i could recall the amount i could not exactly conifrm the last dialed number on my phone either and becas ethey not allowed to tell you which questons i got wrong how on earth am i supposed to rectify myself ....Surely there are other ways of verifying my information on the system they could ask me my ID number or my 2 or 3 numbers which i have dialed or a numbver that i sms'd that i know i can conifrm being......I am now left without my phone i have an emergency recharge which i would have liked to repay as well as i cannot make any of my online payments caus ei cannot get my OTP... That said i am porting my number out to Telkom there data bundles seems to be cheaper anyway the only reason i stuck ith Cell C cause i remember it being an innovative company that looked after the little people like me...I woked for the company for a number of years and was very passionate about the brand in fact i just today reccomended tto some of my peers that they should take the Cell C Wifi - cause ...well needles to say i am sharing my absolutely disguster experience with them and i am sure tey will probably ot for another SP. Besides i am sure that the person reading this would not understand when i Say i really have to "C for myself" Anyway i thought that i would write this and hopefuly you can put some alternative measures in place oh by the way this is the second time i will now have to change my nuber cause i could not remember all the questions ...should you wish to provide feedback you can email me on *** seeing that my number is not orking however i will be porting it out so hopefully i should be up an running by tomorrow