GM
Godfrey M
1 reviews | Active since Jun 2019
04 Aug 2025, 09:07
Sim swap
I'm writing to express my disappointment with the SIM swap process. Called support number they said I needed to go to store near me, went to the was told I needed to call support. Over and over till I lost hope but sim was using it for business and data and also whatsapp. This is not fair after have been using SIM for more than 3 years and I'd like to request a review of this decision.
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Replies (2)GM
Godfrey M's updateReviewer Update
05 Aug 2025, 20:08I want to take a moment to express my heartfelt appreciation to the lady that call and your team for their dedication and perseverance in resolving my SIM swap issue.
After a long and frustrating struggle, I'm thrilled to report that the issue has been finally resolved. *****
After a long and frustrating struggle, I'm thrilled to report that the issue has been finally resolved. *****
GM
Godfrey M's update05 Aug 2025, 20:08
Reviewer Update
I want to take a moment to express my heartfelt appreciation to the lady that call and your team for their dedication and perseverance in resolving my SIM swap issue.
After a long and frustrating struggle, I'm thrilled to report that the issue has been finally resolved. *****
After a long and frustrating struggle, I'm thrilled to report that the issue has been finally resolved. *****
Cell C's replyOfficial
05 Aug 2025, 20:32Dear Godfrey Manyenga,
Thank you for your kind words and for taking the time to share your positive feedback.
We’re truly pleased to hear that your SIM swap issue has been resolved and that our team, especially the consultant who assisted you, made a meaningful difference. Your appreciation means a great deal to us and will certainly be shared with the team.
We remain committed to providing you with the best possible service.
Kind regards,
Cell C | GM
Thank you for your kind words and for taking the time to share your positive feedback.
We’re truly pleased to hear that your SIM swap issue has been resolved and that our team, especially the consultant who assisted you, made a meaningful difference. Your appreciation means a great deal to us and will certainly be shared with the team.
We remain committed to providing you with the best possible service.
Kind regards,
Cell C | GM
Cell C's reply05 Aug 2025, 20:32
Official
Dear Godfrey Manyenga,
Thank you for your kind words and for taking the time to share your positive feedback.
We’re truly pleased to hear that your SIM swap issue has been resolved and that our team, especially the consultant who assisted you, made a meaningful difference. Your appreciation means a great deal to us and will certainly be shared with the team.
We remain committed to providing you with the best possible service.
Kind regards,
Cell C | GM
Thank you for your kind words and for taking the time to share your positive feedback.
We’re truly pleased to hear that your SIM swap issue has been resolved and that our team, especially the consultant who assisted you, made a meaningful difference. Your appreciation means a great deal to us and will certainly be shared with the team.
We remain committed to providing you with the best possible service.
Kind regards,
Cell C | GM