SIM Swap Bungle - Ref ***

I made a call to customer care to request that a SIM Swap be done to a SIM Card I had purchased. I was told it would be done within 8 hours. After waiting 12 hours, I called to enquire about progress and was told that the swap hadn't been activated and I was assured it would be done. I just needed to reboot my phone. After another hour I phoned again and was told I must wait for a call from the SIM Swap centre. After another few hours, I called again and was told they couldn't get through to me and I should phone the Swap Centre (tel. no. was given to me). I phoned and I was told that they will arrange for someone to call me to do the swap. After more hours I phoned again and it was found that the area code was wrongly recorded, i.e. 012 instead of 021 and that, I was told was the reason they couldn't reach me to do the swap. After 18 hours from my first cal, I called to enquire why I still haven't been called yet, to be told my transaction had been closed and that I need to start afresh. I was told that they still couldn't reach me on what was now my correct number, which I refute, as there are no problems with my line. After 18,5 hours no SIM swap and back to square one. Bad Bad!