Sim Swap

For almost a week one of my numbers was not call and receiving and I then decided to call Customer Care on Friday 4 November 2020. The first lady told me I failed all the security questions so she could not help me further. Amazing that I didn't even know my name. I called again and got told Westonaria has network problems and the phone will be fine....while other cell C numbers were working. I called again and the lady decided that we do sim swap. After a long time she said the systems were now shutting down at 8pm she couldn't assist further. I called back on Monday and they told me the number I was swapping is blocked and I have to wait 24 hours. I called on Tuesday and only to be told to wait 24hours again. This time I note the agent to be Koketso. I decided to wait longer and call only on Thursday. While I was explaining my experience to Keba who was not interested at listening but pushed as to what he could help me with....not so client centriq person. He kept looking for reasons not to help me I felt. Just stressing "if this, then I cant help you." And then his dreams came true when he too says my number is blocked and this time I must phone after Forty Eight Hours. I pushed so hard for escalation process and his manager's name and he refused point blank. When I insisted he told me he will escalate the matter , send me sms reference and his manager Lungile will call me back. In my gripe he threw a line that I should have gone to a cell C shop or cellC Service provider and the process would have taken - not two weeks but - 3 hours. It is COVID times when we expect digitization the agent instructs to danger zone. Had they told me nicely that they cannot help, I wouldn't have bothered them. The manager has not called yet. I live in Westonaria there is no Cell C shop here.