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Akif Doğan
1 reviews | Active since Nov 2017
11 Feb 2025, 17:03
Sim Swap and Ownership Problem
i have a prepaid sim card and almost 8 years im using same number as you can guess all my account linked to this number. my friend boght this number for me and registed under hes name which i did not know now i can not able to use this number chip of it got damaged and showing no service guess what all the answer im giving to swap it they keep telling me i fail im asking them how to change ownership the answer we cant do it ? what kind of service is that?
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Replies (3)0
Replies (3)
Cell C's replyOfficial
11 Feb 2025, 17:33Dear Akif Doğan
Thank you for reaching out to us. We sincerely apologize for the inconvenience and frustration you’ve experienced with your SIM card and ownership issues. We understand the importance of keeping your number, especially since it’s been linked to your accounts for so long. In regard to the situation, it appears that the number is currently registered under your friend’s name, which is why you’re encountering difficulties with the SIM swap and ownership change process.
To assist you further, we would need both you and your friend to visit a Cell C store with valid identification. This will allow us to verify the details and help with the necessary ownership transfer and SIM swap. Unfortunately, this process cannot be completed remotely for security reasons. We understand this may be frustrating, and we are committed to resolving this matter for you as quickly as possible. Please visit the nearest Cell C store with your friend at your earliest convenience.
Thank you for your understanding, and we apologize once again for the inconvenience.
Regards
Cell C | NT
Thank you for reaching out to us. We sincerely apologize for the inconvenience and frustration you’ve experienced with your SIM card and ownership issues. We understand the importance of keeping your number, especially since it’s been linked to your accounts for so long. In regard to the situation, it appears that the number is currently registered under your friend’s name, which is why you’re encountering difficulties with the SIM swap and ownership change process.
To assist you further, we would need both you and your friend to visit a Cell C store with valid identification. This will allow us to verify the details and help with the necessary ownership transfer and SIM swap. Unfortunately, this process cannot be completed remotely for security reasons. We understand this may be frustrating, and we are committed to resolving this matter for you as quickly as possible. Please visit the nearest Cell C store with your friend at your earliest convenience.
Thank you for your understanding, and we apologize once again for the inconvenience.
Regards
Cell C | NT
Best regards,
Cell C's reply11 Feb 2025, 17:33
Official
Dear Akif Doğan
Thank you for reaching out to us. We sincerely apologize for the inconvenience and frustration you’ve experienced with your SIM card and ownership issues. We understand the importance of keeping your number, especially since it’s been linked to your accounts for so long. In regard to the situation, it appears that the number is currently registered under your friend’s name, which is why you’re encountering difficulties with the SIM swap and ownership change process.
To assist you further, we would need both you and your friend to visit a Cell C store with valid identification. This will allow us to verify the details and help with the necessary ownership transfer and SIM swap. Unfortunately, this process cannot be completed remotely for security reasons. We understand this may be frustrating, and we are committed to resolving this matter for you as quickly as possible. Please visit the nearest Cell C store with your friend at your earliest convenience.
Thank you for your understanding, and we apologize once again for the inconvenience.
Regards
Cell C | NT
Thank you for reaching out to us. We sincerely apologize for the inconvenience and frustration you’ve experienced with your SIM card and ownership issues. We understand the importance of keeping your number, especially since it’s been linked to your accounts for so long. In regard to the situation, it appears that the number is currently registered under your friend’s name, which is why you’re encountering difficulties with the SIM swap and ownership change process.
To assist you further, we would need both you and your friend to visit a Cell C store with valid identification. This will allow us to verify the details and help with the necessary ownership transfer and SIM swap. Unfortunately, this process cannot be completed remotely for security reasons. We understand this may be frustrating, and we are committed to resolving this matter for you as quickly as possible. Please visit the nearest Cell C store with your friend at your earliest convenience.
Thank you for your understanding, and we apologize once again for the inconvenience.
Regards
Cell C | NT
Best regards,
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Akif Doğan's updateReviewer Update
12 Feb 2025, 09:42My friend living in Turkey since 2019 do yo mean he has to come all over SA just for changing ownership? i told him to write a letter and sent it to you i am waiting feedback from Cell C you are talking about difficulties instade of trying to find solution
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Akif Doğan's update12 Feb 2025, 09:42
Reviewer Update
My friend living in Turkey since 2019 do yo mean he has to come all over SA just for changing ownership? i told him to write a letter and sent it to you i am waiting feedback from Cell C you are talking about difficulties instade of trying to find solution
Cell C's replyOfficial
12 Feb 2025, 11:10Dear Akif,
We understand the challenges you're facing, but unfortunately, the change of ownership process requires the person whose details are registered to complete specific steps for verification.
To move forward, we suggest that your friend write a letter requesting a change of ownership. This letter should be accompanied by a sworn affidavit and a copy of their ID. It’s essential to confirm where the affidavit can be done outside of South Africa. Please check with a local notary or consulate about this.
Once everything is prepared, the letter and documents should be sent to Cell C via email at ***, with the subject line: HP: Akif Doğan – Cell C number | Change of Ownership.
We hope this helps, and we’re happy to assist further if needed.
Kind regards,
Cell C| NZ
We understand the challenges you're facing, but unfortunately, the change of ownership process requires the person whose details are registered to complete specific steps for verification.
To move forward, we suggest that your friend write a letter requesting a change of ownership. This letter should be accompanied by a sworn affidavit and a copy of their ID. It’s essential to confirm where the affidavit can be done outside of South Africa. Please check with a local notary or consulate about this.
Once everything is prepared, the letter and documents should be sent to Cell C via email at ***, with the subject line: HP: Akif Doğan – Cell C number | Change of Ownership.
We hope this helps, and we’re happy to assist further if needed.
Kind regards,
Cell C| NZ
Best regards,
Cell C's reply12 Feb 2025, 11:10
Official
Dear Akif,
We understand the challenges you're facing, but unfortunately, the change of ownership process requires the person whose details are registered to complete specific steps for verification.
To move forward, we suggest that your friend write a letter requesting a change of ownership. This letter should be accompanied by a sworn affidavit and a copy of their ID. It’s essential to confirm where the affidavit can be done outside of South Africa. Please check with a local notary or consulate about this.
Once everything is prepared, the letter and documents should be sent to Cell C via email at ***, with the subject line: HP: Akif Doğan – Cell C number | Change of Ownership.
We hope this helps, and we’re happy to assist further if needed.
Kind regards,
Cell C| NZ
We understand the challenges you're facing, but unfortunately, the change of ownership process requires the person whose details are registered to complete specific steps for verification.
To move forward, we suggest that your friend write a letter requesting a change of ownership. This letter should be accompanied by a sworn affidavit and a copy of their ID. It’s essential to confirm where the affidavit can be done outside of South Africa. Please check with a local notary or consulate about this.
Once everything is prepared, the letter and documents should be sent to Cell C via email at ***, with the subject line: HP: Akif Doğan – Cell C number | Change of Ownership.
We hope this helps, and we’re happy to assist further if needed.
Kind regards,
Cell C| NZ
Best regards,