1 reviews | Active since Jan 2017

28 Jun 2017, 09:23

Sim Swap

<p>I called the Cell C call centre yesterday to do a SIM swap round about 11am yesterday and was advised in 2 - 3 hours it would be activated and until now it hasnt been activated. I called the call centre again this morning and the lady refuses to assist me and was extremely rude on the line. I am a customer and these people need to understand that without customers they have no jobs and should respect us. The service with CELL C has been so disappointing, everytime I call the call centre I am never satisfied. Can someone please contact me ASAP to resolve this</p>

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Replies (2)
Cell C
Cell C's reply28 Jun 2017, 09:32
Official

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants will contact you and assist.

Do expect communication and be assured this will be sorted.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply28 Jun 2017, 11:54
Official

As per communication, Palesa will revert with feedback.

Regards

Cell C | PN

Best regards,