Sim-Swap

Good day Cell C<br> <br> I bought a new sim at the CellC store today (30 November 2015) because the sim card received with my first contract (March 2015) was only a micro-sim and not a Nano-sim. Although 3 months later with my second contract I did receive a nano-sim.<br> What Changed in 3 months?<br> <br> I buy the sim and phone customer care to do a sim-swap because the store was asking a ridiculous price to do it.<br> I called in at 9:40am. I was told that I will receive a reference via SMS and I will be called within 2-4 hours.<br> After 4 hours (1:40pm) I phoned again to tell the consultant that I have not received the reference SMS and I have not been called.<br> She rep**** and told me that the sim-swap department was behind because of the high call volumes.<br> 3pm I get the reference SMS<br> <br> As of now (6pm) I have not been called.<br> If I get called by 1 December for the sim-swap, I will have to pay the full sim-swap fee for a service that was given to me poorly.<br> I do not pay my bills late, please don't keep me on hold like this. <br> This is unacceptable service!<br> <br> To top every thing, my contract name, surname and address is wrong. Since when is a named spelled in small caps and who is Mr. stesam?<br> <br> Regards<br> Stefan