SIM SWAP

On 2015-10-20 the SIM card lost signal. This SIM card was received during April 2015. Several calls to the call centre on 2015-10-21 and I called in to do a sim swap. Now I have to pay R50 for the sim swap and this SIM card was put in during April and never taken out. Is the damage to the SIM card my fault or is it just a bad product from Cell C? And as to the previous complaint about signal, no technician called me or signal repairs was done. Does Cell C have any customer service or do you just sweet talk and not deliver. <br> <br> Love the advert to buy out other network providers contract, but you can not even keep your own customers happy.<br> <br> And nearly two hours later, the sim swap has still not been finalized. Nobody called as they promised to finalise the sim swap.<br> Don't think this service will improve. Will have to finish these contracts and switch to a network provider that can deliver