Sim swap

Good Day

I need help, I lost my phone on the 26/05/2021 on the 4th of June I went to Cell C Bridge City to do a Sim Swap, when I got there there were no Sim Cards for Sim Swap. I have been going there ever since. Yesterday I managed to buy my own sim card without Rica. I then called the customer service to do a Sim swap and failed to answer the questions correctly, I was then advised by the consultant to go to my nearest Cell C branch with my ID and proof of residence which i did getting there I was told by Nozipho that since I had failed at Customer Service they cannot help me because the questions are the same and I was not assisted I than called customer service again and was told to go the branch today.

I was at the branch now and happened to find Nozipho again I told her what I was informed by Customer Service and the consultant spoke to her on my phone asking her to assist me with the Sim Swap, she then gave me the form to fill, while filling that form an Indian colleague of hers came and asked her " what are you doing" and she rep**** "I am proving something this brother who is a Cake" a cake is a slang word mostly used by Durban Indians and Blacks, when referring to the women *******s instead of saying the P...y word they say Cake. I then submitted the form and was declined Sim swap.

I was called women *******s by Cell C Bridge City and refused a Swim Swap on my number *** that I have had for more than 10years. I would like someone senior to give me a call. My name is Sandile Goodwill Mtshaha, ID: ***. My alternative number is ***

I have lost very important calls on this number as it is my only number that used and I am very disappointed at Cell C. And I have referred the case to attorneys as I was also not assisted but told to go to another branch by Consultants today, any please help I have had this number for more ten if not 15 years I cannot loose it.

Regards

Sandile Mtshaha