Sim swap

Cellc consiltants not been able to do a simple sim swap. My mother Mrs. MPR Lekalakala did a cellphone upgrade on her cell c contract. This was done last year and to date that sim swap has not been done but she is paying for the contract. I Andrew Lekalakala sent an an email to them to advise them, a lady called Rosemary advised me that she will sort this out and a query was logged under reference ***. Last night the 2nd of February 2015 she called the helpdesk and spoke to Nobukhosi first then Charlotte who took down all her details and promised that people who deal with sim swaps would call her today the 3rd of February 2015 to activate the sim card. I get home today and got a message that the phone is still not switched to new sim card. <br> <br> Phone number ***<br> rica serial ***52