Sim swap
Hi i been trying to do a sim swap with cell c for a whole week now. But according to them the system has blocked me. From the 02/10/2023 up until now they are unable to get the block removed this according to the consultants to unblock a person takes 24 hours but mine is not unblocked and i don't have my personal number still
Helpful (0)
Replies (13)0
Replies (13)
Cell C's replyOfficial
09 Oct 2023, 11:03Good day Judy T
Thank you for getting in touch. We apologize for the unpleasant experience.
We have referred your matter to the relevant department, feedback will be provided.
Regards
^TG
Thank you for getting in touch. We apologize for the unpleasant experience.
We have referred your matter to the relevant department, feedback will be provided.
Regards
^TG
Cell C's reply09 Oct 2023, 11:03
Official
Good day Judy T
Thank you for getting in touch. We apologize for the unpleasant experience.
We have referred your matter to the relevant department, feedback will be provided.
Regards
^TG
Thank you for getting in touch. We apologize for the unpleasant experience.
We have referred your matter to the relevant department, feedback will be provided.
Regards
^TG
's updateReviewer Update
09 Oct 2023, 12:58Somebody did call and told i have to wait another 8 hours. Unexeptable
's update09 Oct 2023, 12:58
Reviewer Update
Somebody did call and told i have to wait another 8 hours. Unexeptable
Cell C's replyOfficial
09 Oct 2023, 13:23Good day Judy T,
Your XDS profile, which used as part of the verification process has been blocked, due to failed attempts.
Our team will be in touch as soon as the block has been lifted.
Regards
^DA
Your XDS profile, which used as part of the verification process has been blocked, due to failed attempts.
Our team will be in touch as soon as the block has been lifted.
Regards
^DA
Cell C's reply09 Oct 2023, 13:23
Official
Good day Judy T,
Your XDS profile, which used as part of the verification process has been blocked, due to failed attempts.
Our team will be in touch as soon as the block has been lifted.
Regards
^DA
Your XDS profile, which used as part of the verification process has been blocked, due to failed attempts.
Our team will be in touch as soon as the block has been lifted.
Regards
^DA
's updateReviewer Update
09 Oct 2023, 13:32Failed attempts by who i last called on Wednesday and was told am blocked due a technical problem IT is working on the problem today is Monday and they still haven't resolved the issue.
's update09 Oct 2023, 13:32
Reviewer Update
Failed attempts by who i last called on Wednesday and was told am blocked due a technical problem IT is working on the problem today is Monday and they still haven't resolved the issue.
Cell C's replyOfficial
09 Oct 2023, 13:47Good day Judy T,
We have requested an urgent follow up.
Do expect our call.
^DA
We have requested an urgent follow up.
Do expect our call.
^DA
Cell C's reply09 Oct 2023, 13:47
Official
Good day Judy T,
We have requested an urgent follow up.
Do expect our call.
^DA
We have requested an urgent follow up.
Do expect our call.
^DA
's updateReviewer Update
09 Oct 2023, 13:50I hope its a positive call or else am canceling my contract which is now due for an upgrade
's update09 Oct 2023, 13:50
Reviewer Update
I hope its a positive call or else am canceling my contract which is now due for an upgrade
's updateReviewer Update
10 Oct 2023, 11:37Consultant called this morning to a follow up which i don't understand because she still couldn't resolve as am still blocked. Same lady who told me yesterday that the block will be removed within 8 hours. So basically am still without my number
's update10 Oct 2023, 11:37
Reviewer Update
Consultant called this morning to a follow up which i don't understand because she still couldn't resolve as am still blocked. Same lady who told me yesterday that the block will be removed within 8 hours. So basically am still without my number
's updateReviewer Update
10 Oct 2023, 12:36Not good enough
's update10 Oct 2023, 12:36
Reviewer Update
Not good enough
's updateReviewer Update
10 Oct 2023, 14:46When... i was called at 8h30am and Lerato promised to call back its almost 15h00 no luck yet another day wasted by cell c not resolving my sim swap
's update10 Oct 2023, 14:46
Reviewer Update
When... i was called at 8h30am and Lerato promised to call back its almost 15h00 no luck yet another day wasted by cell c not resolving my sim swap
's updateReviewer Update
11 Oct 2023, 09:02No correspondence from Cell c such bad service all they do is promise and apologize but they don't fix the problem am still waiting to do a sum swap a whole week later
's update11 Oct 2023, 09:02
Reviewer Update
No correspondence from Cell c such bad service all they do is promise and apologize but they don't fix the problem am still waiting to do a sum swap a whole week later
Cell C's replyOfficial
11 Oct 2023, 09:19Good day,
We understand that this must be frustrating for you.
To provide more context, the XDS system has been offline and has not been processing automatic unlocks for blocked users. We have been working on a manual unlock to be done and the Department assisting with this has a backlog.
We have sent a follow up email to XDS to confirm that he unlock has been done last night so that Lerato can give you a call and proceed with your query. We will still address the issue of this inconvenience caused during our next contact with you.
Regards
^GN
We understand that this must be frustrating for you.
To provide more context, the XDS system has been offline and has not been processing automatic unlocks for blocked users. We have been working on a manual unlock to be done and the Department assisting with this has a backlog.
We have sent a follow up email to XDS to confirm that he unlock has been done last night so that Lerato can give you a call and proceed with your query. We will still address the issue of this inconvenience caused during our next contact with you.
Regards
^GN
Cell C's reply11 Oct 2023, 09:19
Official
Good day,
We understand that this must be frustrating for you.
To provide more context, the XDS system has been offline and has not been processing automatic unlocks for blocked users. We have been working on a manual unlock to be done and the Department assisting with this has a backlog.
We have sent a follow up email to XDS to confirm that he unlock has been done last night so that Lerato can give you a call and proceed with your query. We will still address the issue of this inconvenience caused during our next contact with you.
Regards
^GN
We understand that this must be frustrating for you.
To provide more context, the XDS system has been offline and has not been processing automatic unlocks for blocked users. We have been working on a manual unlock to be done and the Department assisting with this has a backlog.
We have sent a follow up email to XDS to confirm that he unlock has been done last night so that Lerato can give you a call and proceed with your query. We will still address the issue of this inconvenience caused during our next contact with you.
Regards
^GN
's updateReviewer Update
11 Oct 2023, 20:16Finally cell c came through sim swap completed
's update11 Oct 2023, 20:16
Reviewer Update
Finally cell c came through sim swap completed
Cell C's replyOfficial
11 Oct 2023, 20:45Thank you for the feedback,
Regards
MN
Regards
MN
Cell C's reply11 Oct 2023, 20:45
Official
Thank you for the feedback,
Regards
MN
Regards
MN