Sim Swap

I collected my replacement hand set at the store at Menlyn Mall after I have requested for it to be delivered at the Menlyn Maine Mall Elvis at the store told me that I have to call to activate the sim card when I call the help desk I was told that no sim card get activated on a Saturday so I waited until Monday, Monday I called I was told why did Elvis not activate my sim in the store well I have no idea, I do not work for Cell C. The guy that helped me that was very unfriendly asked me question, I answered and he gave me address that I had to response yes or no all the address he gave me I never lived in before I'm not from Cap Town, or lived in Boksburg the other place I can not remember and all of a sudden I fail the authentication and no I have to go back to the store to activate or do my sim swap. To Cell C I'm paying every month on time my contact and it not in arears why must I struggle to get my sim card activated unacceptable. I will never take u another contact ever with them and I been dealing with them for more than 3/4 years.