BL
Bianca L
1 reviews | Active since Oct 2018
09 Oct 2018, 09:54
sim swap
I am not very happy. As I want to do a sim swap and they just cant help me as I can not remember all the numbers that i phoned the last month. And when did I recharge etc. I am thinking to take this matter to the news papers. The custemor care is rude
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Cell C's replyOfficial
09 Oct 2018, 10:08Apologies for the unsatisfactory service received.
Please be advised that as a method of ***** prevention, strict security measures have been put in place when a Sim swap is performed. Should you fail the authentication process, you will be referred to one of our outlets.
Do you want to do a Sim Swap on the number ***?
Regards
Cell C | DA
Best regards,
Cell C's reply09 Oct 2018, 10:08
Official
Apologies for the unsatisfactory service received.
Please be advised that as a method of ***** prevention, strict security measures have been put in place when a Sim swap is performed. Should you fail the authentication process, you will be referred to one of our outlets.
Do you want to do a Sim Swap on the number ***?
Regards
Cell C | DA
Best regards,