NB
Nduduzo B
1 reviews | Active since Dec 2011
06 Feb 2025, 19:55
Sim swap - ***
My cell phone was ******, I have called Cell C for over a week now, they keep on asking security checks and get told I failed the security check
I can't use my sim because of this stupid security check I just don't know what to do as I phoned everyday but no help I'm getting from telkom
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Replies (1)
Cell C's replyOfficial
06 Feb 2025, 20:39Dear Nduduzo Bhengu
Thank you for contacting Cell C.
We understand how frustrating this must be, and we sincerely apologize for the inconvenience. Please note that our security check is a mandatory process to prevent ***** and protect your account.
The security questions include details like your last dialed numbers, which could be from your partner, family, or colleagues. We recommend taking some time to gather this information before calling us again, as the check must be passed for the SIM swap to be processed.
Regards,
Cell C | TM
Thank you for contacting Cell C.
We understand how frustrating this must be, and we sincerely apologize for the inconvenience. Please note that our security check is a mandatory process to prevent ***** and protect your account.
The security questions include details like your last dialed numbers, which could be from your partner, family, or colleagues. We recommend taking some time to gather this information before calling us again, as the check must be passed for the SIM swap to be processed.
Regards,
Cell C | TM
Cell C's reply06 Feb 2025, 20:39
Official
Dear Nduduzo Bhengu
Thank you for contacting Cell C.
We understand how frustrating this must be, and we sincerely apologize for the inconvenience. Please note that our security check is a mandatory process to prevent ***** and protect your account.
The security questions include details like your last dialed numbers, which could be from your partner, family, or colleagues. We recommend taking some time to gather this information before calling us again, as the check must be passed for the SIM swap to be processed.
Regards,
Cell C | TM
Thank you for contacting Cell C.
We understand how frustrating this must be, and we sincerely apologize for the inconvenience. Please note that our security check is a mandatory process to prevent ***** and protect your account.
The security questions include details like your last dialed numbers, which could be from your partner, family, or colleagues. We recommend taking some time to gather this information before calling us again, as the check must be passed for the SIM swap to be processed.
Regards,
Cell C | TM