SIM SWAP - *** NOT DONE AFTER 4 DAYS

This is to advise you that I have agreed to a upgrade on my cellphone. I have received the cellphone<br> on 28 May 2015. I made a request on the 31 May 2015 to have a sIm swap done. REF NO. ***. I was informed that the department that does the sim swap was closed and I will be contacted on Monday the 1 June 2015 and a sim swap will be done.<br> <br> <br> As I was not contacted on Monday the 1 June 2015, I contacted the call centre whilst I was on the line with the call centre. Then only a consultant<br> contacted me at 8.59am. I did give all the information that was requested and i was told the it will take about two hours before I could used the new cellphone.<br> <br> <br> Four hours went by and I was still unable to used my phone. I call the call center again about 1.pm. I did explain my predicament. The consultant said the information that was given was incorrect and he requested the information again. He informed me that it will take about two hours before I could use the phone.<br> <br> I contacted the call center on Tuesday & Wednesday the 2 & 3 June 2015, and I explained the consultant that I cannot make or receive calls. He said he will get a consultant to contact me, I still cannot use my phone.