Sim Crash - low quality sim cards

<p>On saturday 27/08/2016 i lost all signal (emergancy calls only) when i restarted my phone it told me (sim Crash) i contacted Cell C customer care. i was told i need to pay for a sim swap. to which i asked why must i pay as the sim card has never been removed from my phone. The consultant was very unhelpfull and arogant due to me asking this. I have had this sim card for only 14 months, surely this is a manufactrer fault. i was told a supervisor would contact me with regard to who will pay for my sim swap. I am still awaiting this call. I went to the Cell C shop at newcastle mall and paid for the sim swap and i need to use my phone. i dont belive i should of been charged to replace a faulty sim that was supp**** by cell c. Last year i moved 3 contract over to Cell C because i was not happy with vodacoms attitude towards customers. i was in the process of moving the rest as they expire to Cell C. i will no have to reconsider my decission as it seems as Cell C grows so does their arogance towards customers. Cell C are now just the same a vodacom Arrogant and greedy.</p>