SIM card Swap

I have a contract phone with cell c. My SIM card is damaged, and I called cell c 140 to do a SIM swap, reference ***. <br> Today they called me to do a verification, and they said I failed because I answered some question incorrectly. I answered all those questions correctly. Then out of frustration I went to a cell c shop, because I need that SIM card desperately, and had hoped that because I'm doing the SIM swap face to face, where my details can easily be verified, I will be helped. But no, I was told the SIM swap service is blocked for me. I called cell c 140 again, and was told unfortunately there is nothing that can be done, the system blacklisted me, I have to wait for like 30 days or something like that. <br> Now I have been paying for this contract every month without giving cell c hassles. Now I need assistance with regards to that contract, and I am told I answered some question incorrectly, and cannot be told which one. <br> Please, can you help me do a SIM swap for my number, or I won't pay for the contract further. I need to use it desperately.<br> <br>