TL
Taslynne L

1 reviews | Active since May 2012

21 Oct 2016, 10:54

SIM CARD IS NOT WORKING!!!!!

<p>Please can someone call me on ********** 892. I have a 24 month contract with Cell C, Since I have taken out the contract I had to do TWO sim swaps which costed me R100 each because there was a problem with the sim card. Now the sim card is doing the same problem as below where I cannot make or receive calls.</p> <p> </p> <p>I am refusing to pay another R100 to do another sim swap if the sim card is faulty, how does one damage a sim card when the sim card is never removed from my phone??? When I did the TWO sim swaps on both occasions the lady in the store tells me that Cell C cards are a problem but there is nothing she can do from her side however if I pay R100 she can do a sim swap and it will work within 24 hours. If Cell C knows there is a problem with their sim cards why are they still charging their customers to do sim swaps, it’s your product that is faulty and I did nothing wrong yet it is costing me to keep your network on my phone. I went from the light blue sim card to the black sim card now i have a dark blue sim card yet it still giving me the same issues!!!</p> <p> </p> <p>I use my phone for business so I need this sorted out ASAP. Please can someone call me on my alt number so we can resolve this, as this is TOTALLY UNACCEPTABLE!!!!!!!</p>

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Replies (2)
Cell C
Cell C's reply21 Oct 2016, 11:03
Official

Thank you for posting to us.

We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you during the course of the day and assist.

Regards
Cell C | PN

Best regards,

Cell C
Cell C's reply21 Oct 2016, 15:05
Official

Derrick confirmed that he has been in contact with you to assist with this matter. However, you advised him that you have been assisted already.

Regards
Cell C | PN

Best regards,