TS
Thato S
1 reviews | Active since Oct 2024
27 Jan 2026, 11:50
SIM card headache
Good morning I've recently tried to use my Cell C SIM and only to find that,it doesn't respond and I decided to SIM swap, I've called and they have asked me security questions,of which I've tried to answer as I remember,but failed using another person's phone to call customer care,now I just came out of their branch in Maponya Mall,they told me to provide them with 5 numbers that I used to call,one number that I provide is my girlfriend's number which I call constantly,yet it also failed so I don't know what to do because I use the SIM to get my R370 Srd,now I'm not doing well,I have the sim with and it doesn't work and that means I won't get it, I'm not doing well,I have to pay people and atleast buy food,so Cell C is killing me, I've been loyal to them, using the SIM card for the past 5 years and this is what they do to me,please🙏🏽🙏🏽😭😭help me get my SIM back
Helpful (0)
Replies (8)0
Replies (8)
Cell C's replyOfficial
27 Jan 2026, 11:58Dear Thato S,
Thank you for reaching out.
We sincerely apologise for the frustration and inconvenience you are experiencing.
Please note that we have escalated your SIM swap request to our dedicated support team, who will assist you in regaining access to your SIM as quickly as possible.
We appreciate your patience and apologise again for the inconvenience.
Regards,
Cell C | CM
Thank you for reaching out.
We sincerely apologise for the frustration and inconvenience you are experiencing.
Please note that we have escalated your SIM swap request to our dedicated support team, who will assist you in regaining access to your SIM as quickly as possible.
We appreciate your patience and apologise again for the inconvenience.
Regards,
Cell C | CM
Best regards,
Cell C's reply27 Jan 2026, 11:58
Official
Dear Thato S,
Thank you for reaching out.
We sincerely apologise for the frustration and inconvenience you are experiencing.
Please note that we have escalated your SIM swap request to our dedicated support team, who will assist you in regaining access to your SIM as quickly as possible.
We appreciate your patience and apologise again for the inconvenience.
Regards,
Cell C | CM
Thank you for reaching out.
We sincerely apologise for the frustration and inconvenience you are experiencing.
Please note that we have escalated your SIM swap request to our dedicated support team, who will assist you in regaining access to your SIM as quickly as possible.
We appreciate your patience and apologise again for the inconvenience.
Regards,
Cell C | CM
Best regards,
Cell C's replyOfficial
27 Jan 2026, 12:01Dear Thato S,
Thank you for reaching out.
We sincerely apologise for the frustration and inconvenience you are experiencing.
Please note that we have escalated your SIM swap request to our dedicated support team, who will assist you in regaining access to your SIM as quickly as possible.
We appreciate your patience and apologise again for the inconvenience.
Regards,
Cell C | CM
Thank you for reaching out.
We sincerely apologise for the frustration and inconvenience you are experiencing.
Please note that we have escalated your SIM swap request to our dedicated support team, who will assist you in regaining access to your SIM as quickly as possible.
We appreciate your patience and apologise again for the inconvenience.
Regards,
Cell C | CM
Best regards,
Cell C's reply27 Jan 2026, 12:01
Official
Dear Thato S,
Thank you for reaching out.
We sincerely apologise for the frustration and inconvenience you are experiencing.
Please note that we have escalated your SIM swap request to our dedicated support team, who will assist you in regaining access to your SIM as quickly as possible.
We appreciate your patience and apologise again for the inconvenience.
Regards,
Cell C | CM
Thank you for reaching out.
We sincerely apologise for the frustration and inconvenience you are experiencing.
Please note that we have escalated your SIM swap request to our dedicated support team, who will assist you in regaining access to your SIM as quickly as possible.
We appreciate your patience and apologise again for the inconvenience.
Regards,
Cell C | CM
Best regards,
Cell C's replyOfficial
27 Jan 2026, 12:05Dear Thato S,
Thank you for reaching out.
Please be advised that our support team attempted to contact you on ***, but the line was unreachable. Kindly provide an alternative number we can reach you on so we can assist further with your SIM swap request.
Kind regards,
Cell C | CM
Thank you for reaching out.
Please be advised that our support team attempted to contact you on ***, but the line was unreachable. Kindly provide an alternative number we can reach you on so we can assist further with your SIM swap request.
Kind regards,
Cell C | CM
Best regards,
Cell C's reply27 Jan 2026, 12:05
Official
Dear Thato S,
Thank you for reaching out.
Please be advised that our support team attempted to contact you on ***, but the line was unreachable. Kindly provide an alternative number we can reach you on so we can assist further with your SIM swap request.
Kind regards,
Cell C | CM
Thank you for reaching out.
Please be advised that our support team attempted to contact you on ***, but the line was unreachable. Kindly provide an alternative number we can reach you on so we can assist further with your SIM swap request.
Kind regards,
Cell C | CM
Best regards,
TS
Thato S's updateReviewer Update
27 Jan 2026, 12:25*** that's the alternative number and I'm still at Maponya Mall
TS
Thato S's update27 Jan 2026, 12:25
Reviewer Update
*** that's the alternative number and I'm still at Maponya Mall
TS
Thato S's updateReviewer Update
27 Jan 2026, 12:25***
TS
Thato S's update27 Jan 2026, 12:25
Reviewer Update
***
Cell C's replyOfficial
27 Jan 2026, 13:12Dear Thato S,
Thank you for taking the time to speak with one of our support team members. We can confirm that your SIM swap has been successfully processed, and your new Cell C SIM card will be active within 2–24 hours.
We truly appreciate you sharing your experience, as it helps us identify areas for improvement. If you feel that your concerns have now been resolved satisfactorily, we would greatly appreciate it if you could consider updating your previous feedback to reflect your current experience. Your satisfaction is very important to us and helps our team continue providing better service to all our customers.
Thank you once again for your patience and understanding.
Kind regards,
Cell C | CM
Thank you for taking the time to speak with one of our support team members. We can confirm that your SIM swap has been successfully processed, and your new Cell C SIM card will be active within 2–24 hours.
We truly appreciate you sharing your experience, as it helps us identify areas for improvement. If you feel that your concerns have now been resolved satisfactorily, we would greatly appreciate it if you could consider updating your previous feedback to reflect your current experience. Your satisfaction is very important to us and helps our team continue providing better service to all our customers.
Thank you once again for your patience and understanding.
Kind regards,
Cell C | CM
Best regards,
Cell C's reply27 Jan 2026, 13:12
Official
Dear Thato S,
Thank you for taking the time to speak with one of our support team members. We can confirm that your SIM swap has been successfully processed, and your new Cell C SIM card will be active within 2–24 hours.
We truly appreciate you sharing your experience, as it helps us identify areas for improvement. If you feel that your concerns have now been resolved satisfactorily, we would greatly appreciate it if you could consider updating your previous feedback to reflect your current experience. Your satisfaction is very important to us and helps our team continue providing better service to all our customers.
Thank you once again for your patience and understanding.
Kind regards,
Cell C | CM
Thank you for taking the time to speak with one of our support team members. We can confirm that your SIM swap has been successfully processed, and your new Cell C SIM card will be active within 2–24 hours.
We truly appreciate you sharing your experience, as it helps us identify areas for improvement. If you feel that your concerns have now been resolved satisfactorily, we would greatly appreciate it if you could consider updating your previous feedback to reflect your current experience. Your satisfaction is very important to us and helps our team continue providing better service to all our customers.
Thank you once again for your patience and understanding.
Kind regards,
Cell C | CM
Best regards,
TS
Thato S's updateReviewer Update
27 Jan 2026, 17:55Thank you to the lady from Cell-C who assisted me in getting my SIM card back,I got help and I'm over the moon.
TS
Thato S's update27 Jan 2026, 17:55
Reviewer Update
Thank you to the lady from Cell-C who assisted me in getting my SIM card back,I got help and I'm over the moon.
Cell C's replyOfficial
27 Jan 2026, 18:54Dear Thato S,
Thank you for sharing your experience, we’re so glad our Cell C consultant could assist you in getting your SIM card back.
Knowing you’re over the moon puts a big smile on our faces!
Cell C | DA
Thank you for sharing your experience, we’re so glad our Cell C consultant could assist you in getting your SIM card back.
Knowing you’re over the moon puts a big smile on our faces!
Cell C | DA
Best regards,
Cell C's reply27 Jan 2026, 18:54
Official
Dear Thato S,
Thank you for sharing your experience, we’re so glad our Cell C consultant could assist you in getting your SIM card back.
Knowing you’re over the moon puts a big smile on our faces!
Cell C | DA
Thank you for sharing your experience, we’re so glad our Cell C consultant could assist you in getting your SIM card back.
Knowing you’re over the moon puts a big smile on our faces!
Cell C | DA
Best regards,