BG
Barry G
1 reviews | Active since Jun 2016
05 Jul 2017, 18:27
Sim card failure
<p>Last year I upgraded 2 accounts with 2 x new Huawei P9lite phones. Two weeks ago I had to replace a simcard due to failure for no reason and pay the sim swop fee and losse 10 minutes of airtime on my Vodacom account. Yesterday, 04 July, the second contract sim card also failed for no reason. Again I had to pay the fee and 10 minutes of airtime to do the sim swop. Obviously there is something wrong here and I am on the loosing end. I have never replaced a sim card on my vodaxom account and Cell C claims there is nothing they can do. I need a proper explanation for this.</p>
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Cell C's replyOfficial
06 Jul 2017, 07:13Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Cell C's reply06 Jul 2017, 07:13
Official
Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Cell C's replyOfficial
07 Jul 2017, 09:11Theodorah confirmed that she has assisted you with this matter and we trust that an amicable resolution has prevailed.
Regards
Cell C | PN
Best regards,
Cell C's reply07 Jul 2017, 09:11
Official
Theodorah confirmed that she has assisted you with this matter and we trust that an amicable resolution has prevailed.
Regards
Cell C | PN
Best regards,