Sim card failed
Cell C is unable to give my number back, their sim card failed on my phone and it did not have network, inserted the sim on another phone and still it did not work, had to buy a new sim card and call customer care for sim swap and i failed security check, the store is unable to assist because the sim was bought from a vendor and they registered the sim on their details, I've had the number for 6 years , i sent an email with documents proving that the numbers belongs to me but i'm told to wait 30 days, I can't transact on my bank account because i need my number to authorize payments, on the side i'm looking for a job and i won't be reachable, this is pure nonsense from Cell C, sent my statements from one of my accounts with my numbers clearly displayed on the documents but they still can't assist, so what must happen i the meantime? My life must come to a stand still because they don't have proper employees who can resolve this issue?
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Cell C's replyOfficial
17 Nov 2021, 09:41Good day Xoliswa
Thank you for reaching out to us.
The SIM card is not registered under your details.
As per the SIM swap policy, we cannot process the sim swap if the SIM card is not registered under your details. You also need to pass the security check questions.
^SM
Thank you for reaching out to us.
The SIM card is not registered under your details.
As per the SIM swap policy, we cannot process the sim swap if the SIM card is not registered under your details. You also need to pass the security check questions.
^SM
Best regards,
Cell C's reply17 Nov 2021, 09:41
Official
Good day Xoliswa
Thank you for reaching out to us.
The SIM card is not registered under your details.
As per the SIM swap policy, we cannot process the sim swap if the SIM card is not registered under your details. You also need to pass the security check questions.
^SM
Thank you for reaching out to us.
The SIM card is not registered under your details.
As per the SIM swap policy, we cannot process the sim swap if the SIM card is not registered under your details. You also need to pass the security check questions.
^SM
Best regards,
's updateReviewer Update
17 Nov 2021, 10:47There must be a way that i can prove to you that the number belongs to me, what else do you want me to do because i'm not sure which questions i'm failing, the statement from one of my accounts has the number displayed with my id number and I've sent you my id and the some of the details on the sim, why can't you get a someone from your verification department or forensics to verify the information i sent to your head office and investigate properly instead of telling me to wait for 30 days, so my life is at standstill because of a sim card that did not have network and that is now my problem, nooooo this is unacceptable, I have calls to receive from that number and i have transaction to authorize i can't wait for 30 days .
's update17 Nov 2021, 10:47
Reviewer Update
There must be a way that i can prove to you that the number belongs to me, what else do you want me to do because i'm not sure which questions i'm failing, the statement from one of my accounts has the number displayed with my id number and I've sent you my id and the some of the details on the sim, why can't you get a someone from your verification department or forensics to verify the information i sent to your head office and investigate properly instead of telling me to wait for 30 days, so my life is at standstill because of a sim card that did not have network and that is now my problem, nooooo this is unacceptable, I have calls to receive from that number and i have transaction to authorize i can't wait for 30 days .