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JL
Justin L

1 reviews | Active since Jun 2018

25 Jun 2018, 15:48

SIM card deactivated

My SIM card was deactivated even though the SIM card was still being used. This is unacceptable. Why should I be forced to buy airtime to use a prepaid SIM card? A SMS warning would be appreciated before doing this.

The call center just says we can't help you and the number is lost. This is terrible service. Why deactivate the number in the first place. If the SIM card was inactive, I can understand but it was being used on a daily basis.

0
Replies (9)
Cell C
Cell C's reply25 Jun 2018, 15:57
Official

Good afternoon Justin

We have requested one of our team members to look into this matter and assist. You will be provided with the answers you seek.

Do expect communication.

Regards

Cell C | PN

Best regards,

JL
Justin L's update25 Jun 2018, 15:59
Reviewer Update
Thanks. I'll be waiting for the call. Hopefully the issue can be resolved.
Cell C
Cell C's reply26 Jun 2018, 09:51
Official

Maropeng has been in contact with you to assist and advise on a way forward regarding this matter.

Regards
Cell C | PN

Best regards,

JL
Justin L's update26 Jun 2018, 14:52
Reviewer Update
He said I will have to purchase a new SIM card and request my deactivated number. I'm glad that there is a solution to this, but you should not deactivate a SIM without warning the customer. In future please notify me before doing this.
JL
Justin L's update21 Aug 2018, 15:04
Reviewer Update
After waiting a long while, Cell C came back to me with a solution. I have to buy a new SIM card, RICA it and they will transfer the number to the new SIM card.
Cell C
Cell C's reply23 Aug 2018, 08:38
Official

As per the feedback that was provided on the 29th of June, the consultant advised that you should buy a new card and Rica register it for further assistance regarding a number change. He further advised that you should send him an email once you have purchased the SIM card.

Did you send him the email as he requested you to do so?

Regards

Cell C | PN

Best regards,

JL
Justin L's update24 Aug 2018, 08:04
Reviewer Update
Yes I have done so. I was waiting for feedback, but everything is sorted now and my number is reactivated. Thanks.
Cell C
Cell C's reply24 Aug 2018, 08:33
Official

Alright, you're welcome.

Regards

Cell C | PN

Best regards,

JL
Justin L's update11 Sept 2018, 08:51
Reviewer Update
The process was as follows: Buy a new SIM card and RICA the SIM. Don't use the new SIM yet. Email ********** and notify them that you want to reactivate your number. In your email you will need to send the the phone number that was deactivated and the RICA number of the new SIM card. They should call you back to confirm a few details and your number will be reactivated. Now you can use the new SIM and the reactivated number should work. Thanks Cell C for sorting this out.