Sim card blocked

Hey there

I recently experienced a weird thing (sim doesn't register) with the CellC sim card that I have been using for quite some time, as you can imagine everything I use digitally is linked to the number eg. banking etc.

I then respectfully decided to buy a new sim card to do a sim swap at CellC. After 4 frustrating attempts, I achieved nothing but grey hairs. Due to a protocol that requires me to answer the security questions, which I find quite silly and annoying as I cannot recall all the numbers I dialed last and I call so many and they expected me to remember it. I then gave them the option of allowing me to provide with my most dialed numbers, like my wife and family and this is blatantly refused and they then redirect me to the call center who initially referred me to them.

They then have another issue as the sim wasn't registered on my name yet CellC salespersons are issuing them free having already Rica'd it. The agents that issue it should educate people when issuing as now I am struggling to access important information.